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Do you have any questions that you have not found in our Stay Guide? Then please do not hesitate to contact us.
Location
TouchBed
Mühlensteg 10a
9000 St. Gallen
Stay Guide
All information for your stay
We are delighted to welcome you to our hotel. We want to make sure that your stay is as pleasant and smooth as possible. In this guide you will find all the important information about our accommodation
Booking
Booking options
Book your stay directly on our website – we offer you the best price. If this is still not the case, please contact us via the contact form with a screenshot. In addition, we can easily make changes or adjustments to direct bookings for you. For bookings via third-party providers, changes must be made via the respective platform.
As a company, you can register your employees without them having to do anything themselves.
Bookings can be made by anyone over the age of 18 and are always made online. No bookings are made by telephone accepted.
Long-term stay
Stays from 60 nights are considered long-term stays and receive special conditions. You can find these on our website at Long-term stays. Send us a no-obligation inquiry and we will get in touch with you as soon as possible.
Security deposit
For bookings from 60 nights a deposit is required. This will be refunded after moving out, provided there are no damages. In special cases we reserve the right to charge a deposit for stays of any length.
Booking confirmation
The booking confirmation you will receive directly after booking by e-mail and, depending on the booking platform, in the chat. These do not yet contain any access information. The access data you will receive on the day of arrival.
Included in your booking
The following services are included in your booking:
- Self check-in from 14:00
- Self check-out until 10:00 am
- All ancillary costs (electricity, heating, water)
- Tourist tax
- Value added tax
- Use of washroom and service room
- WLAN
- Access to the shared roof terrace
- Final cleaning (except kitchen and kitchen utensils)
Cancellation
For bookings of 1 to 30 nights, the cancellation period is 7 days. For bookings of 31 nights or more, the deadline is 30 days. Cancellation must be via contact form and only becomes valid with our confirmation.
Arrival
Parking
It is best to arrive by public transport, as we do not have our own parking spaces. If you are traveling by car, we recommend the following parking options:
Public parking spaces (blue zone / EBZ)
Parking garage Oberer Graben
Raiffeisen parking garage
Einstein parking garage
Central parking garage
Arrival by public transport
The accommodation is just 800 meters from St. Gallen train station. You can reach us on foot in approx. 10 – 15 minutes.The 11 bus direction Abacus-Platz will also take you in only 7 minutes to the bus stop “Stiftsbezirk” from there it is only a 90 meter (1 min.) walk to the accommodation.
Check-in
Access data for check-in
On the day of arrival you will receive the access code to the key box by 14:00 by e-mail.
Check-in time
Check-in is from 14:00 o’clock.
Early check-in
Early check-in can be booked on our booking platform until 6 p.m. the day before.
Pick up keys
The key boxes are located in the entrance area (red door) and are labeled.
- Enter the code on the key box and pull gently on the flap.
- Remove the key and close the box again.
- Set the numerical code to 0000.
- Enter the stairwell and follow the signs.
Luggage storage before check-in
To store your luggage safely, we recommend that you use theluggage storage at St. Gallen main station. We do not offer our own service to store luggage before or after check-in/check-out
During the stay
Intermediate cleaning
You can book various additional services. Would you like a one-off intermediate clean or a weekly clean? Would you like new towels and Shower towels?Take a look at our services and book your additional service.
Washing clothes
The free “LAUNDRY” launderette is located on the first floor and has washing machines and tumble dryers. Detergent is available in the adjoining service room (access with the “service” key from your kitchen).
Dispose of waste
You can deposit your household waste as well as PET, glass and cardboard in our service room (access with the “service” key from your kitchen). We will dispose of it professionally for you.
Elevator
We do not have an elevator.
Bicycle
A bicycle room is available for the safe storage of your bicycle. The bike room is located to the left of the entrance with the house number 10. Nevertheless, please always lock your bike separately.
Roof terrace
For our guests there is a roof terrace with comfortable seating on the roof. Please leave the terrace as you would like to find it. Follow the signs to the roof terrace.
Receive parcels and letters
For long-term guests (from 60 nights), we offer the option of applying for an official registration address with us. In addition, a personal mailbox can be set up on request. Please let us know when you make your booking if you would like a registration address / letterbox.
Defects / damage in the apartment
Have you discovered damage or a defect in your apartment? Please report this to us using contact form and we will take care of it as soon as possible.
Breakfast
We do not offer breakfast in the house, but only 100 meters from our apartments the Hotel Einstein invites you to a delicious breakfast buffet. Our guests enjoy a special price of CHF 30 there. Book your breakfast voucher with the services.
Restaurant
Breakfast
Lunch or dinner
- Osteria San Gallo 800m away
- Market Bistro Kebap 750m away
- China Town Restaurant 950m away
- La bocca400m away
Extension
Whenever available, you are very welcome to book your stay with us using the contact form extend your booking. If you made your original booking via a third-party platform (e.g. Airbnb), you must also extend your stay via this platform.
Check-out
Check-out time
Check-out is at 10:00 am.
Late check-out
Late check-out is possible until 6 p.m. the day before on our booking platform in addition bookedbookedbe booked.
Check-out procedure
- Clean all used kitchen utensils and cookware and then put them away in their designated place.
- Deposit your household waste, PET, glass and cardboard in our service room (access with the “service” key from your kitchen).
- Please close all doors and windows before leaving and make sure that all appliances and lights are switched off.
- Look back! Did you leave anything behind?
- Put the key back in the key box.
- Enter the access code on the key box and pull lightly on the flap.
- Place the key in the box and lock it again.
- Set the code to 0000.
Luggage storage after check-out
To store your luggage safely, we recommend that you use theluggage storage at St. Gallen main station. We do not offer our own service to store luggage before or after check-in/check-out
After the stay
Found objects
Any items left behind that we find in the rooms will be kept for three months. If you have forgotten something, please contact us via Contact form.
We charge a flat fee of CHF 30 (Service fees). You can collect your lost property from us in person by arrangement or have it sent to you by post. In this case, you will incur additional shipping costs, which vary depending on the size of the parcel and the destination.
Feedback
We are delighted if you enjoyed your stay with us! You are welcome to leave a review on your booking platform or on Google leave a comment.
If you have noticed anything during your stay or have any suggestions for improvement, please write to us at info@touchbed.ch. Your feedback is important to us, as we are always striving to further optimize our service.
Booking
Booking options
Book your stay directly on our website – we offer you the best price. If this is still not the case, please contact us via the contact form with a screenshot. In addition, we can easily make changes or adjustments to direct bookings for you. For bookings via third-party providers, changes must be made via the respective platform.
As a company, you can register your employees without them having to do anything themselves.
Bookings can be made by anyone over the age of 18 and are always made online. No bookings are made by telephone accepted.
Long-term stay
Stays from 60 nights are considered long-term stays and receive special conditions. You can find these on our website at Long-term stays. Send us a no-obligation inquiry and we will get in touch with you as soon as possible.
Security deposit
For bookings from 60 nights a deposit is required. This will be refunded after moving out, provided there are no damages. In special cases we reserve the right to charge a deposit for stays of any length.
Booking confirmation
The booking confirmation you will receive directly after booking by e-mail and, depending on the booking platform, in the chat. These do not yet contain any access information. The access data you will receive on the day of arrival.
Included in your booking
The following services are included in your booking:
- Self check-in from 14:00
- Self check-out until 10:00 am
- All ancillary costs (electricity, heating, water)
- Tourist tax
- Value added tax
- Use of washroom and service room
- WLAN
- Access to the shared roof terrace
- Final cleaning (except kitchen and kitchen utensils)
Cancellation
For bookings of 1 to 30 nights, the cancellation period is 7 days. For bookings of 31 nights or more, the deadline is 30 days. Cancellation must be via contact form and only becomes valid with our confirmation.
Arrival
Parking
It is best to arrive by public transport, as we do not have our own parking spaces. If you are traveling by car, we recommend the following parking options:
Public parking spaces (blue zone / EBZ)
Parking garage Oberer Graben
Raiffeisen parking garage
Einstein parking garage
Central parking garage
Arrival by public transport
The accommodation is just 800 meters from St. Gallen train station. You can reach us on foot in approx. 10 – 15 minutes.The 11 bus direction Abacus-Platz will also take you in only 7 minutes to the bus stop “Stiftsbezirk” from there it is only a 90 meter (1 min.) walk to the accommodation.
Check-in
Access data for check-in
On the day of arrival you will receive the access code to the key box by 14:00 by e-mail.
Check-in time
Check-in is from 14:00 o’clock.
Early check-in
Early check-in can be booked on our booking platform until 6 p.m. the day before.
Pick up keys
The key boxes are located in the entrance area (red door) and are labeled.
- Enter the code on the key box and pull gently on the flap.
- Remove the key and close the box again.
- Set the numerical code to 0000.
- Enter the stairwell and follow the signs.
Luggage storage before check-in
To store your luggage safely, we recommend that you use theluggage storage at St. Gallen main station. We do not offer our own service to store luggage before or after check-in/check-out
During the stay
Intermediate cleaning
You can book various additional services. Would you like a one-off intermediate clean or a weekly clean? Would you like new towels and Shower towels?Take a look at our services and book your additional service.
Washing clothes
The free “LAUNDRY” launderette is located on the first floor and has washing machines and tumble dryers. Detergent is available in the adjoining service room (access with the “service” key from your kitchen).
Dispose of waste
You can deposit your household waste as well as PET, glass and cardboard in our service room (access with the “service” key from your kitchen). We will dispose of it professionally for you.
Elevator
We do not have an elevator.
Bicycle
A bicycle room is available for the safe storage of your bicycle. The bike room is located to the left of the entrance with the house number 10. Nevertheless, please always lock your bike separately.
Roof terrace
For our guests there is a roof terrace with comfortable seating on the roof. Please leave the terrace as you would like to find it. Follow the signs to the roof terrace.
Receive parcels and letters
For long-term guests (from 60 nights), we offer the option of applying for an official registration address with us. In addition, a personal mailbox can be set up on request. Please let us know when you make your booking if you would like a registration address / letterbox.
Defects / damage in the apartment
Have you discovered damage or a defect in your apartment? Please report this to us using contact form and we will take care of it as soon as possible.
Breakfast
We do not offer breakfast in the house, but only 100 meters from our apartments the Hotel Einstein invites you to a delicious breakfast buffet. Our guests enjoy a special price of CHF 30 there. Book your breakfast voucher with the services.
Restaurant
Breakfast
Lunch or dinner
- Osteria San Gallo 800m away
- Market Bistro Kebap 750m away
- China Town Restaurant 950m away
- La bocca400m away
Extension
Whenever available, you are very welcome to book your stay with us using the contact form extend your booking. If you made your original booking via a third-party platform (e.g. Airbnb), you must also extend your stay via this platform.
Check-out
Check-out time
Check-out is at 10:00 am.
Late check-out
Late check-out is possible until 6 p.m. the day before on our booking platform in addition bookedbookedbe booked.
Check-out procedure
- Clean all used kitchen utensils and cookware and then put them away in their designated place.
- Deposit your household waste, PET, glass and cardboard in our service room (access with the “service” key from your kitchen).
- Please close all doors and windows before leaving and make sure that all appliances and lights are switched off.
- Look back! Did you leave anything behind?
- Put the key back in the key box.
- Enter the access code on the key box and pull lightly on the flap.
- Place the key in the box and lock it again.
- Set the code to 0000.
Luggage storage after check-out
To store your luggage safely, we recommend that you use theluggage storage at St. Gallen main station. We do not offer our own service to store luggage before or after check-in/check-out
After the stay
Found objects
Any items left behind that we find in the rooms will be kept for three months. If you have forgotten something, please contact us via Contact form.
We charge a flat fee of CHF 30 (Service fees). You can collect your lost property from us in person by arrangement or have it sent to you by post. In this case, you will incur additional shipping costs, which vary depending on the size of the parcel and the destination.
Feedback
We are delighted if you enjoyed your stay with us! You are welcome to leave a review on your booking platform or on Google leave a comment.
If you have noticed anything during your stay or have any suggestions for improvement, please write to us at info@touchbed.ch. Your feedback is important to us, as we are always striving to further optimize our service.